How can we help?
Billing & refunds
Receipts, failed payments, refunds and tax invoices.
Web and desktop purchases are sold by Creem, our Merchant of Record; the receipt comes from Creem and the charge appears on your statement as "CREEM.IO* STORE". For refunds or billing questions, email us with your order number. Read the Refund Policy.
Account & data
Balance, purchase history, signed-in devices and privacy requests.
For questions about your balance or purchases, email [email protected]. For privacy requests, email [email protected]. See the Privacy Policy.
Quick answers
A task failed — was I charged?
If a task fails because of an error on our side, the usage it consumed is not charged. If you think something was billed by mistake, email us with the time and the session name and we'll look into it.
How do I delete my data?
On iPhone, go to Settings → Delete account to delete your Duck Do data. Data from Mac sessions lives on your Mac; you can remove it in Settings → Privacy → Clean up storage, or by deleting the app's data folder. See the Privacy Policy for what we keep and why.
I can't sign in after reinstalling.
Sign-in tokens are stored per device in the system's secure storage, so a reinstall needs a fresh sign-in. Use the same email or Google account as before; your cloud chats, memory and balance are tied to your account, not the device.